Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery:
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Free Shipping on all orders of $25 or more. Orders are shipped the morning of the first business day after the day the order was placed. All shipping is done through USPS with delivery confirmation.
- Privacy & Security:
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Kaleidoscopia Coloring Books believes in your privacy. No personal information is giving to anyone outside Kaleidoscopiacoloringbooks.com. Our database is kept on secure servers and is constantly monitored for any unusual activity. If in the rare case your data is compromised you'll be notified immediately.
- Returns & Replacements:
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We will accept returns within 7 business days or package delivery. All returned items are subject to a 10% restocking fee and must be in received in new, unused condition. No refunds or exchanges will be issued for used items. All item details will be checked thoroughly for signs of usage.
Returned items must be packaged properly and received undamaged. Please note that new packing material may need to be used for the return large or bulky items. Re-using our packing material may not be adequate. Our packing material is designed for a one way shipment from us to the customer. Any approved return where the item is received broken or damaged due to poor packaging will be rejected.
Refunds are for the item purchase price (minus restocking fee) and will be made only to the payment method of the original order. Shipping charges are non-refundable. Return shipping is the responsibility of the customer. - Ordering:
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We offer Credit Card, PayPal, and Manual payments only (and Google checkout in the near future). Wholesale orders for coloring books can be placed on our website by logging in with your wholesale account user name and password. Once logged in with a wholesale account, all prices on the site will change to wholesale values (coloring books only). No free shipping for wholesale orders. Wholesaler is responsible for all shipping charges. All Wholesale orders have a minimum of $100, with a 5 unit minimum per title.
- Payment, Pricing & Promotions
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Wholesale orders made with manual payment gateway will have 30 days to be paid from the time the wholesaler receives a KCB invoice in the mail (usually within 2-5 days). Our Wholesale pricing is based on industry standards, 50% of the cover price.
- Viewing Orders
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Only registered users can see their orders. Login to see this information.
- Updating Account Information
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Login and click on 'my account' to edit your information.